At 12:31, we strive to ensure a smooth and timely delivery process for all our customers. Please review our shipping guidelines below:

• Free Shipping: We offer free shipping on all orders above 5000rs across India.
• Order Processing Time: Orders are typically processed within 1-2 business days.
• Delivery Timeframe: Standard delivery takes 7-14 business days from the shipping date, depending on your location.
• Delivery Partners: We collaborate with trusted courier services to ensure safe and reliable delivery.
• Tracking Information: Once your order is shipped, a tracking number will be provided via email/SMS for you to monitor your delivery status.
• Accurate Details: Please ensure the address and contact details provided during checkout are accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete information.
• Failed Deliveries: If a delivery is unsuccessful due to an incorrect address or unavailability of the recipient, re-shipping charges may apply.
• Damaged or Missing Items: If your order arrives damaged or is incomplete, please contact us within 48 hours of delivery for resolution.
• Non-Deliverable Locations: In rare cases where our courier partners are unable to deliver to your location, we will contact you to arrange an alternative solution.
  

If you have any questions regarding your shipment, please reach out to us: twelvethirtyonecollaborative@gmail.com

1. What is your return policy?
We accept returns within 7 days of delivery for sizing issues, defects, or damages. The item must be returned in its original packaging with all tags attached. For more details, please refer to our return policy.

2. Do you offer exchanges?
Yes, we offer free exchanges for eligible products. Simply initiate an exchange request on our website, and we’ll handle the rest.

3. How long does shipping take?
Standard orders are shipped within 1-2 business days and typically delivered within 5-7 business days. For pre-orders, shipping may take up to 2 weeks.

4. Do you ship internationally?
Currently, we only ship within India. Stay tuned for updates on international shipping!

5. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email/SMS. Use this to track your shipment through our courier partner’s website.

6. What payment methods do you accept?
We accept all major payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• UPI (Google Pay, PhonePe, etc.)
• Wallets (Paytm, Mobikwik, etc.)
  

7. Can I cancel my order?
Orders can be canceled before they are shipped. Please contact our support team immediately to request cancellation.

8. What should I do if I receive a damaged or
defective product?
In case of a damaged or defective product, please contact us within 48 hours of delivery with pictures of the item. We’ll resolve the issue promptly.

At 12:31, we prioritise your satisfaction. If you're not
completely happy with your purchase, we offer a straightforward return and
exchange process. Please review the following guidelines:

Eligibility for Returns & Exchanges

1. Timeframe: Returns and exchanges are accepted within 7 days from the date the product reaches you.
2. Conditions:

• The product must be returned in its original packaging, with all tags attached.
• Returns are eligible for products with sizing issues, defects, or damage upon delivery.
• Products without tags or those showing signs of wear or use will not be accepted.

3. Return Process: To initiate a return, please submit a request through our website.
Process for Returns & Exchanges

1. Pick-Up Service: We will arrange a pick-up of the item from your location for your convenience.
2. Inspection: Upon receiving the product, our team will inspect it to ensure it meets the return criteria.
3. Exchanges: If eligible, exchanges will be processed at no additional cost.
4. Returns: For returns, the shipping cost will be deducted from your refund.
   

Non-Returnable Items

1. Items returned without original packaging or tags will not be processed.
2. Certain products, if mentioned will not be eligible for returns but, can be exchanged incase of defects.
   

Contact Us: For further assistance, reach out to our support team

Please review the terms of our refund policy below:
Eligibility for Refunds:
Refunds are issued only in the following cases:

• If the product received is damaged, defective, or incorrect.
• If a return request is initiated within 7 days of delivery.

Conditions for Refund Approval:
The item must be returned in its original condition, with all tags intact and in the original packaging.
Products showing signs of use, tampering, or missing tags will not be eligible for refunds.

Refund Process:

• Once we receive and inspect the returned item, you will be notified about the approval of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.

Shipping Costs for Returns:

• Refunds will exclude any shipping costs incurred during the return process.
• For exchanges, no additional shipping costs will be charged.

Non-Refundable Items: Gift cards, promotional items, and sale items are non-refundable.

How to Request a Refund: To raise a refund request, please initiate a return through our website or contact our support team at:

• Email: twelvethirtyonecollaborative@gmail.com
• Phone: +919587700000
  

Effective Date: 12th December 2024
At 12:31, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you share with us.

1. Information We Collect
• Personal Information: Name, contact details (email, phone number), shipping address, and payment details.
• Device and Usage Information: IP address, browser type, operating system, and browsing behavior on our website.
• Transaction Information: Details of purchases, including items, dates, and amounts.
• Cookies: Data from cookies and other tracking technologies to enhance your browsing experience.

2. How We Use Your Information
• To process and deliver your orders efficiently.
• To communicate about your orders, returns, or inquiries.
• To send promotional offers, newsletters, and updates (with your consent).
• To improve our website, products, and customer service.
• To detect and prevent fraud or misuse of our services.

3. Sharing of Information
We may share your data with trusted third parties, including:
• Delivery Partners: To fulfill orders and manage returns.
• Payment Gateways: For secure payment processing.
• Service Providers: For email marketing, website analytics, and customer support.
We do not sell your personal information to any third parties.

4. Security Measures
We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. While we strive to keep your data safe, no method of transmission over the internet is entirely secure.

5. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Withdraw consent for marketing communications.
• Request deletion of your data, subject to legal obligations.

6. Cookies and Tracking
We use cookies to provide a better user experience. You can manage your cookie preferences through your browser settings.

7. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date.

8. Contact Us
For privacy-related concerns or inquiries, please contact us at:
• Email: twelvethirtyonecollaborative@gmail.com
• Phone: 9587700000
• Address: 381, Janpath, Nirman Nagar AB, Jaipur 302019